How Can We Help You?
Get the support you need, when you need it.
Response Time Commitments
We're committed to timely support
| Plan | Email Support | Priority |
|---|---|---|
| Free | 24 business hours | Standard queue |
| Pro | 24 business hours | Priority queue |
| Team | 4 business hours | Dedicated support |
Business hours: Monday-Friday, 9AM-6PM PST
Contact Options
Choose the support channel that works best for you
Live Chat
Chat with our support team
Available in-app
Pro: 4 hours | Team: 1 hour
Community Forum
Get help from other users
discord.gg/vibeaihub
Community response
Self-Service Resources
Find answers quickly without waiting
Common Issues & Solutions
Quick fixes for frequently encountered problems
Generation Issues
Generation is taking too long
Check repository size. Large repos (10K+ files) may take up to 10 minutes.
Some files are missing
By default, test files and node_modules are excluded. Customize in settings.
Private repo access denied
Re-authorize your GitHub connection with proper permissions.
Account & Billing
Upgrade to Pro or Team
Visit /pricing to upgrade your plan.
Cancel subscription
Go to Account Settings > Billing > Cancel Plan.
Request refund
Contact support within 7 days of charge for refund requests.
Export Problems
PDF formatting issues
Try Markdown export for full control over formatting.
Download link expired
Generated books are available for 7 days. Re-generate if needed.
Send Us a Message
Can't find what you're looking for? We'll help you out.
Have a Feature Request?
We'd love to hear your ideas for improving VibeAIHub. Share your suggestions on our community forum or contact us directly.